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answered.

You aren’t going to be in this alone — we’re here with you for the long haul. Send us an email and we’ll get back to you typically within 24 hrs.

Frequently Asked Questions

Reach us via email: help@locklab.co

Call or text us at: (866) LOCKLAB

Medical questions

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FAQ

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Why is more hair falling out after I started treatment?

When you become responsive to treatment, you’ll likely go through a shedding phase where you notice more hair in the sink or shower. This is not a negative sign, it’s actually a very positive sign that treatment is working—pushing out your old/dead hair to make room for new, healthy growth. This usually lasts for around 4-6 weeks and is “hair fall” (with replacement) and not “hair loss” (without replacement).

How long does it take to work?

Locklab works to stop hair loss as soon as treatment begins. Most men will see regrowth around 3-6 months, but potentially up to 12 months in some cases. It is also possible over the first 12 months for your hair to thicken significantly and thus have the appearance of regrowth, without new hair actually appearing.

How long should I keep using Locklab?

As long as you want it to continue to help you with your hair. Once you stop the medication, the effects you’ve gained from it will slowly start to diminish, so you need to keep taking Locklab to maintain its effects.

What happens if I stop taking the medication?

You’ll simply lose the progress you’ve made. It’s a common myth that if you stop taking a hair loss drug, your hair will fall out faster. The truth is, the only thing that will happen is you’ll lose the results that came from the medication and your hair will return to what it would’ve looked like if you never started treatment.

How often will I receive Locklab shipments?

You’ll receive your first shipment 7-9 business days after you order. Your first refill (90-day supply) will be processed 75 days after your first order, and shipped shortly after that.
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All subsequent refills will process 90 days after the previous refill. This timing ensures your Locklab will always arrive in time, so you never miss a dose.
If you have any questions about your next shipment and would like to change the date, please reach out to help@locklab.co, we’ll do our best to accommodate the request.

How should I take the pill?

Take one pill daily at anytime, with or without food.

If you miss a day, don’t double up, just skip that dose and take it as usual the next day. There are no additional benefits from taking Locklab more than once a day.

Many patients find success taking Locklab in the morning so they don’t forget, just in case you have a busy day or evening.

Support

All your questions,answered.

FAQ

All your questions,
answered.